For Customers
What is Fractured?
Fractured is a sustainable fashion and lifestyle marketplace. We partner with conscious brands around the world to bring you high-quality, ethically made clothing, accessories, and beauty products.
How is Fractured different from other marketplaces?
We prioritise sustainability at every step – curating brands that share our values, and giving back to environmental causes through our impact partner, Greenspark.
Who ships my order?
Fractured uses a decentralised shipping model. This means your order is shipped directly by the brand you’ve purchased from, helping to reduce unnecessary transport and packaging.
What are the delivery times and shipping costs?
Delivery times and costs vary by brand. You can find this information on the product page or the brand’s profile before you checkout. You will also be able to see the shipping fee on the checkout page.
Do brands on Fractured ship internationally?
Some do. Shipping availability is listed on each product and brand page. Please check to ensure the item can be delivered to your location.
What’s your return policy?
Returns policies are set by each individual brand. You’ll find return instructions on the product or brand page. If you need help, you can always reach out to our team at [email protected]
How do I know if a product is sustainable?
We only work with brands that meet our ethical and environmental standards. You’ll also see sustainability icons on product pages that highlight specific values like upcycled, handmade, or plastic-free.
What causes do you support?
Through Greenspark, we support a range of verified environmental projects including tree planting, plastic removal, and carbon offsetting for select activities.
