Fractured Returns Policy – Hassle-Free Returns

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Returns Policy

At Fractured, we aim to ensure a smooth and transparent return process across all orders. As a curated multi-brand marketplace, each of our brand partners sets their own return conditions but the return process itself is always handled directly by Fractured.

All return requests must be made within 14 days of delivery for any products where returns are accepted. This return window is standard across our marketplace, regardless of the brand.

Brand Specific Policies

Each brand on our platform has its own return policy and eligibility criteria. These can vary depending on the type of product.
To view the return policy for a specific brand, please refer to the Shipping & Returns section linked on each product page.

How to Request a Return

If you’d like to request a return, please email us [email protected] within the return window specified by the brand.

Please include:

Your order number
The item(s) you’d like to return
The reason for the return
Any relevant photos (for damaged or incorrect items)

We’ll confirm whether your return is eligible based on the brand’s policy and provide return instructions if approved.

Important Notes

Items must be unused, in original condition and packaging, unless otherwise stated.
For damaged or incorrect items, please contact us within 48 hours of delivery.
Certain items (e.g. beauty, perishable goods, sale items, or personalised products) may be non-returnable, details are outlined in each brand’s policy.
Returns sent without prior approval will not be accepted.
Once your return has been received and approved by the brand, we will issue your refund to the original payment method.
Refunds are typically processed within 10 business days of the return being approved.
Please allow additional time for your bank or payment provider to complete the transaction.