Shipping Policy

At Fractured, we operate on a Decentralised Shipping Model meaning every order is shipped directly by the brand that created your item.

This helps reduce waste, avoid unnecessary warehousing, and supports the sustainability values we stand for.

How it works

  • Each brand ships their products independently, using their own preferred couriers and packaging.
  • If your order includes items from multiple brands, you’ll receive separate parcels, each with its own tracking.
  • Shipping cost and availability is calculated at checkout based on your delivery location and the brand’s set rate.
  • We will send you tracking information by email once your items have been dispatched.

We encourage checking the product page and brand’s shipping policy to:

  • Confirm estimated dispatch and delivery timelines
  • See if the brand ships to your region or country
  • Understand any special conditions (e.g. free shipping thresholds or delivery limitations)

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