Shipping Countries:
United Kingdom (UK), United States (US), Canada, United Arab Emirates, Australia, Bahrain, India, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia
Ready to ship in 3-5 business days
Shipping Policy
- All orders are shipped from Nairobi, Kenya.
- Delivery Information:
- United Kingdom: £5.99 | Free on orders over £100
- Europe: £15 | Free on orders over £400
- United States: £15 | Free on orders over £350
- Canada: £15 | Free on orders over £400
- GCC (UAE, Saudi Arabia, Bahrain, Oman, Qatar and Kuwait): £10 | Free on orders over £500
- India: £15 | Free on orders over £450
- Australia & New Zealand: £18 | Free on orders over £400
- Every Zaliwa piece is handcrafted by artisans in Kenya using upcycled materials. Some items are made to order, and production and processing times vary by product. Please check the individual product page for the estimated production time before ordering.
- Estimated delivery times from dispatch:
- United Kingdom: 2–4 working days
- Europe: 4–8 working days depending on destination
- United States: 4–7 working days
- Canada: 5–8 working days
- GCC: 4–7 working days
- India: 5–8 working days
- Australia & New Zealand: 5–9 working days
Delivery estimates begin once your order has been dispatched and are in addition to any production or processing time. Delivery may take longer due to customs clearance, public holidays or circumstances outside the brand's control.
All orders are shipped via tracked delivery. You’ll receive tracking information once your order has been dispatched.
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International Orders
Zaliwa ships internationally from Kenya to selected destinations.
International orders may be subject to import duties, taxes or customs charges depending on the destination country's regulations. These charges are determined by local customs authorities and are the responsibility of the customer.
Delayed or Lost Parcels
If your order has not arrived within the estimated delivery window, please contact us at [email protected] with your order number and tracking details. We will work with Zaliwa and the delivery provider to investigate and help resolve the issue.
Returns Policy
We want you to love your order but if you don’t, we’re here to help.
Returns are accepted within the 14-day window from the date you receive your order. Once your return has been approved, items must be sent back within the following 14 days.
To be eligible for return, items must be:
- Unworn and unused
- In their original condition
- Returned with all original tags and packaging
Please note:
- Customers are responsible for return shipping costs unless the item is faulty.
- We recommend using a tracked and insured delivery service for returns.
- Customers should retain proof of postage and tracking information, as Zaliwa cannot accept responsibility for returns lost or damaged in transit, subject to applicable consumer rights.
- For eligible cancellations under applicable consumer law, refunds include the basic standard outbound delivery charge. Additional charges for upgraded delivery services are not refundable.
How to Request a Return or Exchange:
Please contact [email protected] within 14 days of receiving your order. Include your order number, the item(s) you wish to return and the reason for your return. We will confirm eligibility based on Zaliwa's policy and provide the return instructions.
Damaged Items:
If your order arrives damaged, faulty or incorrect, please contact us at [email protected] within 48 hours of delivery, including clear photos. We’ll do our best to resolve the issue promptly.
Refunds:
Once your return has been received and approved by Zaliwa, the refund will be processed to your original payment method, subject to applicable consumer rights. Please allow additional time for your bank or payment provider to finalise the refund.
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