Shipping Countries:
United Kingdom (UK), United States (US), Canada, United Arab Emirates, Austria, Australia, Belgium, Bulgaria, Bahrain, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, India, Iceland, Italy, Kuwait, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, New Zealand, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia
Ready to ship in 1-3 business days
Shipping Policy
- All orders are shipped from France.
- Delivery Information:
- United Kingdom: £15 | Free on orders over £180
- European Union: £6.50 | Free on orders over £135
- Rest of the World (including non-EU countries): £17.50 | Free on orders over £220
- Orders are typically dispatched within 24 hours on business days.
- Estimated delivery times:
- United Kingdom: 5–10 working days
- European Union: 2–7 working days
- International: 5–10 working days
- All orders are shipped via a tracked delivery service.
All orders are shipped via tracked delivery. You’ll receive tracking information once your order has been dispatched.
Blocked
International Orders
Olly ships internationally. Orders delivered outside the European Union may be subject to customs duties, taxes or import fees depending on local regulations. These charges are the responsibility of the customer and customs clearance may affect delivery times.
Returns Policy
We want you to love your order but if you don’t, we’re here to help.
Returns are accepted within the 14-day window from the date you receive your order.
To be eligible for return, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- Returned in their original packaging
The following items cannot be returned or exchanged:
- Tights and socks
- Items not returned in original condition
How to Request a Return:
Please contact [email protected] within 14 days of receiving your order. Include your order number, details of the issue and any relevant photos. We will confirm eligibility based on Olly’s policy and provide the next steps.
Please note that return shipping costs may apply depending on your location and the type of return requested.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.
Refunds:
Once your return is received and approved by Olly, the refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to finalise the refund.
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