Shipping Countries:
United Kingdom (UK), United States (US), Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Ready to ship in 3-5 business days
Shipping Policy
- Orders are dispatched from the United Kingdom.
- Delivery Information:
- United Kingdom: £4 | Free on orders over £100
- European Union: £12 | Free on orders over £250
- United States: £30 | Free on orders over £250
- Estimated Delivery Times:
- United Kingdom: 2–4 business days after dispatch
- European Union: 3–8 business days
- United States: 6–12 business days
All orders are shipped with Royal Mail via tracked delivery. You’ll receive tracking information once your order has been dispatched.
Blocked
International Orders
Please note that international deliveries may be subject to customs duties, taxes, or import fees upon arrival. These are the responsibility of the customer.
Returns Policy
We want you to love your order but if you don’t, we’re here to help.
To be eligible for return, items must be:
- Unused and in original condition
- Returned in original packaging, if possible
- Returned within the 14-day window
The following items cannot be returned:
- Earrings (due to hygiene reasons)
- Items sold as part of a set unless the full set is returned (excluding earrings)
How to Request a Return:
Please contact [email protected] within 14 days of receiving your order. Include your order number, the item(s), and the reason for return. We will confirm eligibility based on Above & Below’s policy and provide the next steps.
As a small business, Above & Below does not offer free returns. Customers are responsible for return shipping costs and we recommend using a tracked service, as we cannot be liable for lost returns.
Damaged Items:
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery including clear photos. We’ll do our best to resolve the issue promptly.
Refunds:
Once your return is received and approved by Above & Below, the refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to finalise the refund.
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