Nzema Appolo Natural Hydrating Oils Collection

Shipping Countries: United Kingdom (UK), United States (US), Canada, United Arab Emirates, Austria, Australia, Belgium, Bulgaria, Bahrain, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, India, Iceland, Italy, Kuwait, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, New Zealand, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia

Ready to ship in 3-5 business days

• Orders are shipped from the United Kingdom.
• Orders are typically processed within 2–4 business days, excluding public holidays.
• Delivery Information:
  • United Kingdom: £4.95
  • European Union: £11
  • Rest of the World (including USA and non-EU countries): £12.95

All orders are shipped via tracked delivery. You’ll receive tracking information once your order has been dispatched.

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International Orders

Please note for customers outside the UK, import duties, taxes or customs charges may apply depending on the destination country’s regulations. These charges are the responsibility of the customer. Nzema Appolo Skincare is not responsible for any customs fees or delays caused by customs clearance.

Returns Policy

We want you to love your order but if you don’t, we’re here to help. You may request a return within the 14-day window from the date you receive your order.

For hygiene reasons, beauty products cannot be returned unless the item is damaged or incorrect.

Returns are accepted in the following cases:

• The item arrived damaged
• The wrong item was sent
• The item is unused, unopened and in original condition

How to Request a Return:

Please contact [email protected] within 14 days of receiving your order. Include your order number, the item(s), and the reason for return. We will confirm eligibility based on Nzema Appolo’s policy and provide the next steps.

Damaged Items:

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery including clear photos. We’ll do our best to resolve the issue promptly.

Refunds:

Once your return is received and approved by Nzema Appolo, you will be notified whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.