Signature Palette Duo & Mascara

Shipping Countries: United Kingdom (UK), United States (US), Canada, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia

Ready to ship in 1-3 business days

• All orders are shipped from Australia.
• Delivery Information:
  • United Kingdom: £16 | Free on orders over £135
  • United States: £16 | Free on orders over £135
  • Canada: £16 | Free on orders over £135
  • European Union: £22
  • Australia & New Zealand: £7 | Free on orders over £75
• Scoop Whole Beauty aims to process and dispatch all orders within 48 hours.
• Estimated delivery times:
  • Australia: 3–5 working days
  • International: 7–21 working days depending on destination
• Orders are shipped using Australia Post or DHL eCommerce using a tracked delivery service where available.

All orders are shipped via tracked delivery where available. You’ll receive tracking information once your order has been dispatched.

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International Orders

Scoop Whole Beauty ships internationally. Delivery times may vary depending on customs procedures and destination country regulations. Customers may be responsible for any import duties, taxes or customs charges applied by their local authorities.

Returns Policy

We want you to love your order but if you don’t, we’re here to help.

Scoop Whole Beauty does not offer refunds for change of mind where products have been opened or used.

To be eligible for return, items must be:

• Unopened and unused
• In original, intact packaging
• Returned within the 14-day window

Faulty items are eligible for replacement. Allergy-related concerns are reviewed on a case-by-case basis.

How to Request a Return:

Please contact [email protected] within 14 days of receiving your order. Include your order number, details of the issue and any relevant photos. We will confirm eligibility based on Scoop Whole Beauty’s policy and provide the next steps.

Damaged or Faulty Items:

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.

Refunds:

Once your return is received and approved by Scoop Whole Beauty, the refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to finalise the refund.